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Vahana Whiteway Farmer Producer Company operates this website and mobile application (together, the “Services”), including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated and seamless experience.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact details including your name, billing address, shipping address, phone number, and email address.

Financial information including UPI, debit/credit card numbers, payment account details, transaction confirmations, and other payment information.

Account information including your username, password, preferences, and settings.

Transaction information including items you purchase, cancel, or subscribe to, and your past order history.

Communications with us including details you provide when you contact customer support.

Device information including browser, operating system, IP address, and device identifiers.

Usage information including how and when you interact with or navigate our website or mobile app.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you create an account, place an order, or contact us.

Automatically through the Services (e.g., cookies, app usage, device logs).

From our service providers who enable payment processing, delivery, and IT support.

From partners or third parties where required to provide our Services.

How We Use Your Personal Information

Depending on your interactions, we may use your personal information for the following purposes:

Provide, Tailor, and Improve Services – To process payments, fulfill and deliver your orders, manage subscriptions, arrange shipping, enable returns, and create a customized shopping experience.

Marketing and Promotions – To send marketing or promotional communications (email, SMS, push notifications) and to recommend products related to your preferences and purchases.

Security and Fraud Prevention – To authenticate accounts, detect and prevent fraud, secure transactions, and ensure the safety of our systems.

Customer Support – To respond to inquiries, resolve issues, and maintain customer relationships.

Legal Compliance – To comply with applicable laws, respond to legal requests, and enforce our policies.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

With our service providers (e.g., payment gateways, delivery partners, IT providers).

With business and marketing partners (only if necessary, and subject to applicable laws).

When you direct or consent to us sharing information (e.g., for delivery or account integration).

With our affiliates within the corporate group.

In connection with business transactions such as mergers, acquisitions, or restructuring.

To comply with legal obligations or enforce our terms and policies.

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. If you follow such links, their own privacy policies will apply. We are not responsible for the privacy practices, accuracy, or security of those third-party sites.

Children’s Data

Our Services are not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect data from children. If you believe your child has shared personal data with us, please contact us immediately to request deletion.

Security and Retention of Your Information

We take reasonable technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We will retain your personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on applicable law, you may have certain rights with respect to your personal information, including:

Right to Access/Know – Request access to the personal information we hold about you.

Right to Delete – Request deletion of your personal information.

Right to Correct – Request correction of inaccurate information.

Right to Portability – Request a copy of your personal information.

Communication Preferences – Opt out of marketing communications using the unsubscribe option in emails or by contacting us directly.

We may need to verify your identity before processing requests.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. You may also have the right to raise a complaint with your local data protection authority.

International Transfers

We may transfer and process your personal information outside India in limited cases, for example, where third-party service providers are located overseas. In such cases, we take steps to ensure your data is handled securely and lawfully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated version will be posted on our website with the “Last updated” date revised accordingly.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Vahana Whiteway Farmer Producer Company, H No. 3-153/2, SY No 17, Mysireddypally, Bommalaramaram, Nalgonda, Telangana – 508126, India
Email: support@vahanawhiteway.com