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1) Cancellation Policy

1.1 After making an online payment for a particular order or subscription, you as a customer may cancel your delivery for a particular day anytime up to the cut-off time (9:00 PM of the day preceding the actual delivery date). You may also create a vacation/holiday period on the Platform and may end the vacation before the cut-off time when you wish to recommence delivery.

1.2 In the event of an item in your order being unavailable, we will inform you of such unavailability. In such a case, you will be entitled to a refund in accordance with our refund policy.

1.3 We reserve the sole right to cancel your order in the following circumstances:

1.3.1 If the designated delivery address falls outside our delivery zones.

1.3.2 If we are unable to contact you by phone or email at the time of confirming the order.

1.3.3 If we are unable to deliver your order due to lack of information, direction, or authorization from you at the time of delivery.

1.3.4 If all the items ordered by you are unavailable at the time of booking.

1.3.5 If the delivery partner is not allowed inside your premises, gated community, or society, or due to any situation beyond our control, including but not limited to law-and-order issues, strikes, or restrictions on movement.

2) Return & Refund Policy

Our return and refund policy entitles you to return the product at the time of delivery if you are not satisfied with the quality or freshness of the product. The delivery personnel will take the returned product back, and we will issue a refund for the value of the returned products.

2.1 You shall be entitled to a refund only if you prepay for your order or subscription and only in the event of the following circumstances:

2.1.1 The order packaging has been tampered with, damaged, or spilled at the time of delivery before you accept it.

2.1.2 We cancel your order due to: (A) your delivery location falling outside our designated delivery zones, (B) failure to contact you by phone or email at the time of confirming the order, or (C) failure to deliver due to reasons beyond our control.

2.1.3 All refunds will be processed back to your original payment source (UPI, card, or net banking). It may take 3–21 working days to reflect in your bank account depending on your bank’s policies.

2.1.4 You will not be charged for any wrong item delivered, and the difference in value/quantity will be refunded or adjusted.

2.1.5 You may return the product if a wrong item is delivered or if the item is substantially damaged or deteriorated in quality at the time of delivery. You agree to provide supporting proof (such as images/videos) to enable us to process your request.

2.1.6 If you choose to end your subscription permanently, the refundable balance (if any for undelivered products) will be transferred to the bank account provided by you. In case of any delivery issues, the product will either be replaced or the refund processed within 24 hours accordingly.

2.1.7 No refund will be applicable in case you ordered the wrong item by mistake. We encourage you to carefully review your order and subscription details before making payment.